Telephone Services at UVa
Managing Telephone Services in a Department
Included in this document:
- UVa Communication Service Request (CSR) Forms
- Forced Authorization Code (FAC) Requests
- Paging Access Form
- Available Reports
- Telephone Equipment Choices
- Billing Information for Departments
- Telephone Counselors by Department
- UVa Policies Governing Telephone Services
UVa Communication Service Request (CSR) Forms
The communication service request (CSR) form is available online. Compatible Browsers include Internet explorer (version 7, 8), Mozilla Firefox version 3.2+, and Safari version 5.0+.
- Download our training guide for submitting a CSR >>
Forms for other services are available from the Communication Services business office at 924-4148 or by visiting the office in Carruthers Hall.
If you need assistance completing any of these forms or need additional information, please contact the Communication Services business office at 924-4148.
Forced Authorization Code (FAC) Requests
A Forced Authorization Code (FAC) will allow users to place long distance calls from within the University area and bill those calls to a specific PTAEO. To apply for a FAC, print the Request Form, and submit the completed form to the Communication Services window in Carruthers Hall, or mail it to ITS Communication Services, P.O. Box 400196. This same form can be used to request a University Calling Card.
Paging Access Form
This paging access form is used to add or remove a person or function from the Paging Database or change a person's information. When you click on the "Submit" button, a form with the information you entered will be displayed. If the form is correct, print it, add any remaining information and send it to P.O. Box 800290. If you wish to make changes, use the "Back" button. The form is available at: http://its.virginia.edu/commserv/paging/pager.php.
Available Reports
Reports are available for department use through the CSR System. The reports from the CSR system offer real-time reporting.
Telephone Equipment Choices
There are several models of the ROLMphone available at UVa, each of which can be equipped with data. The fundamental difference between a data phone and a voice-only version of the same model is that the voice-only model lacks:
- the ability to transmit data when connected to the appropriate computer workstation or terminal
- an RS232-C connection to the phone
- an electrical power outlet on the phone
Answering machines will not work with the digital connections. Xpressions voicemail is available as an alternative to answering machines or you may install a ROLMphone 612 or 624 with an analog adapter.
A description of available phone models is available at http://its.virginia.edu/commserv/telephone/rolmphone.html.
Billing Information for Departments
Billing information for departments is described in detail in the Telephone Services Billing section of this website.
Telephone Counselors by Department
A list of telephone counselors by department is available at http://its.virginia.edu/commserv/telephone/counselors.html.
UVa Policies Governing Telephone Services
Telephone services at UVa are governed by two University-wide policies:
