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Box (UVA Box)


Frequently Asked Questions (FAQs) about UVA Box

Getting Started & About UVA Box

Transitioning Box Accounts

Box Apps & Mobile

Answers to FAQs about UVA Box

Getting Started & About UVA Box

Am I eligible for a UVA Box account?
The following chart shows who is eligible for UVA Box, according to current licensing agreements between Box and the Board of Rectors & Visitors at the University of Virginia:
  • Current Agency 207 faculty or staff at the University of Virginia
  • Current, degree-seeking UVA students (includes BIS)
  • Emeritus faculty
  • You must have an active UVA email account of computing Overnight processing is required for this after setting up your UVA accounts for the first time or after creating your primary email address.

  • Current faculty and staff in the UVA Health System (Agency 209)
  • Foundation employees not paid by Agency 207
  • Non-degree seeking UVA students (e.g., SCPS, certificate programs)
  • UVA alumni
  • UVA Wise
How do I get a UVA Box account, and how much storage space comes with my account?
Members of the UVA community who are eligible for a UVA Box account can get one easily:
  1. Go to
  2. Click Continue, and log in through NetBadge.
  3. After successfully logging in, your UVA Box account will be created and is ready to use!

Your UVA Box account comes with 1 TB (1,000 GB) of storage space – deleted items which have been moved to the Trash count against your total storage allocation. If you need additional storage, ITS offers other options for departments and managed storage.

What’s my UVA Box password? Can I set up an external password?

Your password for UVA Box is the password you use to log in through NetBadge.

On your own computer, you may also opt to log in using your personal digital certificate in NetBadge (a faster and more secure login method); but, that is not a login option for:

*For Mac Users: If you are unable to log in to Box Sync using your digital certificate, please remove any expired certificates from your keychain, then try again.

Which email address do I use for UVA Box? Can I add my other email address(es) to my Box account?

Your Box account username is your primary email address of UVA (e.g.,

If you have other email addresses, such as a UVA email alias (e.g.,, or an address in another domain (e.g.,, then ITS recommends you add your other UVA email address(es) to your Box account in order to be able to easily view files that are shared with that address, as well.

If you have multiple roles at UVA, you still only get one UVA Box account. Since UVA Box is behind NetBadge, your account username for your account remains your computing

How is UVA Box different from UVACollab and other UVA-provided services? How is it different from other cloud storage services?

UVA Box provides a higher storage quota (1 TB/1,000 GB) and different (and in some cases more robust) functionality and mobile device support than other UVA services, such as UVACollab. View the ITS storage comparison table for additional information about UVA Box versus other ITS storage solutions.

UVA Box is offered to a much larger segment of the UVA population (as opposed to OneDrive – currently only available to faculty & staff, and Google Drive – only available to UVA Gmail account holders), making it easier to collaborate with others in the UVA community.

UVA Box is also easy to sign up for; just sign in and you’ll get an account!

Lastly, several other cloud storage services (like Dropbox, etc.) are not University-sanctioned or centrally supported for your files.

For more UVA Box details, see: What May be Stored in my UVA Box Account?

Does UVA Box work with MyGroups?

No, you cannot use a MyGroup address for UVA Box, because the UVA Box login password is tied to NetBadge, and so each Box account must be an individual account.

Transitioning Box Accounts

What happens to my files when I graduate?
  • For Students: You get to keep your Box account with all of your files and collaborations when you graduate. Your UVA Box account will be automatically migrated to a free, personal Box account with the same login name (computing, but you will need to set a new, external Box password to access it.
    • If you have more than 50GB of data in your account, then it will be "Read Only" and you will not be able to add files to your account until it goes below the 50GB account limit. Details about this change will be sent to your UVA email account a few weeks after graduation. Until you receive that message, continue accessing your files stored in UVA Box as you normally do.
What happens to my files when I leave my job or retire?
  • For Employees: When you leave UVA, you'll no longer have access to your UVA Box account. Its files/folders, which are University records, will be removed as part of an automated de-provisioning process for faculty and staff.
    • Before departing, move documents from your UVA Box account and/or change ownership of shared files/folders so that others using that data can continue to do so. (See Box's instructions for how to transfer folder ownership to another collaborator). If you ever return to the University, your UVA computing ID will again be your UVA Box login, but your data will not be stored or retrievable in UVA Box.
What happens to my files if I change jobs at UVA?

If you change jobs from one position at the University to another, then your UVA Box account, password, and files should stay the same. However, if your new position does not meet the requirements for a UVA Box account, then you may lose access. To see if your new position meets the requirements for a UVA Box account, see the UVA Box eligibility chart.

What if I already have a personal Box account (as a new or returning UVA student, faculty, or staff)? Can I migrate it to a UVA Box account?

If you already have a personal Box account (including if you previously had a UVA Box account, and are now returning to UVA with a personal account), you may continue to use it as you always have. But, if it is associated with your email address, then your options are:

  • Not having a UVA Box account (your personal Box account using your address will stay as is – a separate, personal account – and you will log into it as you always have); or
  • Having a new UVA Box account, but only after you change the email address associated with your personal Box account so it's no longer a email address (keeping a separate, personal account); or
  • Migrating the files in your personal Box account to a UVA Box account:
    • If you'd like to simply migrate your files to a UVA Box account (eliminating a separate, personal account), then you may request this migration as follows:
      1. Contact the UVA Help Desk to submit a request to merge.
      2. The Help Desk will escalate your request to the UVA Box Project Team, and your request will be completed within 5 business days.
      3. Start going to and logging in through NetBadge to start using your new UVA Box account!

      *Your new UVA Box account ID will be your (e.g.,, even if you had a previous UVA Box account using an alias or an email address in a different UVA domain (e.g.,, or 

Box Apps & Mobile

How do I use Box on my mobile device?

There are two options for using Box on your mobile device. You can either download the Box app, or use the mobile-friendly Box website (though this option has more limited functionality, it does not require setting a passcode). See below for details.

To install the Box app for your device:

  1. Go to the app store for your mobile device and search for the “Box” app.
  2. Make sure to download the official Box-developed app for your device, not one made by a third party. (The official Box apps are all free.)
  3. Log in to your mobile app. By default, you will see the personal (not enterprise) Box account login. To get the UVA Box enterprise login screen, which is NetBadge:
    • Look beneath the username and password fields for another option; select More login options or My company uses single sign-on.
    • Type your UVA (e.g., You will be then be redirected to the UVA Box login.
    • Log in with the password you use to log in through NetBadge.
  4. You will be required to set a passcode for security. UVA requires you set and enter a 4-digit passcode for the Box app in order to have the Box app on your mobile device. You will have to enter this code each time you start a new session in the Box app.

To use the mobile-friendly Box website:

  1. In your mobile device browser, go to
  2. To log in, click Log In, then type only your UVA computing (e.g., without the password.
  3. Click Log In, and it will take you to the NetBadge page.
  4. Log in with the password you use to log in through NetBadge. (Note* You cannot use the digital certificate option to log into NetBadge when you are on a smartphone or mobile device.)

For more information, see Box's instructions for using Box in your mobile browser.

What apps can I use with UVA Box?

Box offers many Official Box apps — including for Macs, PCs, iPhones, iPads, Androids, BlackBerries, Windows phones, and more — all of which are free, Box-developed, and Box is contractually obligated to support.

There are other third-party applications that integrate with and use Box. Before they are enabled for use in UVA Box they must be reviewed for license compliance, security, and compatibility with other applications. If there is an application you would like to use with UVA Box, request review of a third-party application for use with UVA Box.

Don’t See Your Question?

Also see: How to Use UVA Box (Sync, Share, Edit, & more) and Box User Responsibilities & Data Restrictions. Or, contact the UVA Help Desk.

  Page Updated: Tuesday 2018-05-22 14:34:18 EDT