ITS Computing Accounts
ITS Accounts Office: Hours, Contact Info & Location
On Tuesday, Jan. 10, 2012, the ITS Accounts office moved to its new location in Carruthers Hall, room 233 (ISPRO Access Management window). Phone numbers and the email address for the Accounts Office remain the same.
ITS Accounts Office Hours
- Phone and Email Hours: 8:30 AM–4:30 PM, Monday-Friday.
- In-Person Services: by appointment.
- Closed most holidays, but open on holidays if University classes are in session.
ITS Accounts Office Contact Information
Please note What You Need When Contacting the Accounts Office, listed below.
- Call: (434)243-6612 or (434)243-6610.
- Email: accounts@virginia.edu from a UVa email account (for verification that you are UVa faculty, staff, or student).
- In-person visits by appointment only: If you need to go in person to the ITS Accounts Office (for example, if you have lost your PassPhrase card and need in-person identity proofing or to drop off or pick up an ITS Token), call first to get an appointment and then go to Carruthers Hall, room 233, ISPRO Access Management window.
- The Accounts Office is on the University bus line and there is visitor parking.
Location (After Jan. 10, 2012)
What You Need When Contacting the Accounts Office
When contacting the Accounts Office, you will be asked to verify your identity. To do so, you will need to provide the following information:
- Your full name,
- You UVa computing ID,
- Your 9-digit University ID number, and
- Your birth date.
If you are coming for an in-person visit, you must also bring two forms of photo ID, such as your UVa ID card (if you have one) and one of the following:
- a US Driver’s License or
- a US Military ID Card or
- a US Green Card (US Homeland Security Permanent Resident card) or
- any government-issued passport book.
