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ITS Computing Accounts

Lost Passwords/Changing Passwords

Which of the following describes you?

I have forgotten the password I use for NetBadge.
I would like to change a known password for one of my computing accounts.

What is your primary status at UVa?

Current student (including SCPS students enrolled in a class within the last 13 months)
Not yet a student (applicant for admission or newly admitted student who has not yet come on Grounds and completed the ID verification process)
University employee
UVa alumni

In what year did you graduate and become an alum?

Class of 2005 or earlier
Class of 2006 and later

Are you a student through the School of Continuing and Professional Studies (SCPS)?

Yes No

Solution

If you're not yet a student, go to the Temporary Password Request page to generate another Temporary password. You must know your UVa computing ID and SIS ID number (or retrieve these IDs now) to do this.

(Note: The way you reset your password will be different later, once you become a current student who has gone through in-person identity verification and obtained a Permanent password.)

If you're a UVa employee (and not primarily a student), have you completed your in-person identity verification process?

Tip: Check whether you have completed your in-person identity verification process by using the Personal Security Question Test.

Yes, I have completed my identity verification.
No, I haven't completed my identity verification.

Solution

As a student in the School of Continuing and Professional Studies, you need to go directly to the SCPS website to reset or obtain your Permanent password.)

Do you have a digital certificate that will get you through NetBadge to at least one UVa service?

(If you're on your own computer and you can connect it to UVa's encrypted cavalier wireless network, you can try logging into NetBadge with your personal digital certificate—a faster, more secure option than ID and password anyway! Simply click the red Log In button on the NetBadge login page.)

Yes, I am able to log in through NetBadge.
No, I cannot log in through NetBadge.

Solution

You have a UVa Email for Life account, so you can use that same email password (which is your Permanent UVa password) to log into NetBadge for other tasks like requesting an official transcript.

  1. If you have forgotten your Permanent password, contact the ITS Accounts Office for assistance with resetting a provisional password.
  2. Once you have obtained a provisional password from the Accounts Office, you can use it to log in and reset your password with the Manage Your Passwords & Personal Security Questions tool.
Solution

You can reset (and optionally synchronize) your passwords by going to the Manage Your Passwords & Personal Security Questions tool.

Solution
  1. Go to the Temporary Password Request page to generate another Temporary password so you can provisionally log into NetBadge. You must know your UVa computing ID and SIS ID number (or retrieve these IDs now) to do this.
  2. Once you have a Temporary password, you can use it to log in and reset your Permanent password (and optionally synchronize it with your other passwords) with the Manage Your Passwords & Personal Security Questions tool.
  3. Once you have reset your Permanent password, you no longer need your provisional Temporary password.
Solution
  1. Contact the ITS Accounts Office for assistance.
  2. Once you have obtained a provisional password from the Accounts Office, you can use it and the answer to one of your personal security questions to log in and reset your password (and optionally synchronize it with your other passwords) at the Manage Your Passwords & Personal Security Questions tool.
Solution
  1. Please follow the steps to complete the ID verification process. If you are located too far from Grounds to verify your identity in person, please contact the ITS Accounts Office.
  2. Once you have completed ID verification, use the Manage Your Passwords & Personal Security Questions tool to log in and reset your password (and optionally synchronize it with your other passwords).
Which Password Do You Need to Reset?

Most Common Computing Accounts

Other Computing Accounts

How to Change Your Password for the Most Common ITS Computing Accounts
Computing Account/What It’s For How to Retrieve or Change Your Password

NetBadge

Verifies your identity as a valid user of the UVa website or online resource you are trying to access

NetBadge is not a UVa computing account in itself. Instead, it logs you into a UVa website using either your personal digital certificate or your computing ID and password from one of several UVa computing accounts you might hold.

If you don’t have a personal digital certificate to log into NetBadge and need to change the password you use to log into it, then follow the instructions below to change the password for any of the following accounts that you have:

Applicant System

A temporary password given to applicants for admission through the SIS

blue.unix

For logging into UNIX clusters, research computing clusters, and for posting to www.virginia.edu, people.virginia.edu, and other websites hosted on ITS UNIX or Linux Web server clusters, such as faculty.virginia.edu or indorgs.virginia.edu

Central Mail Service (CMS)

UVa’s legacy homegrown email service provider
  • Faculty and staff only:
    • Lost your password? Contact the ITS Accounts Office.
    • Want to change your password?
      1. Go to the UVa Email Switchboard (select your CMS account if necessary) and log into WebMail through NetBadge.
      2. Click on the Settings tab.
      3. Click on the Change Password link on the left under CMS Settings and follow the instructions. You will need to know your old password in order to do this.

Eservices

For logging into public computers, networked printing, the UVa Exchange Service (shared UVa calendaring), Premium Server clients, administrative operations, SharePoint
  • Students who entered UVa in Fall 2009 or later and faculty/staff who obtained a white PassPhrase card during in-person identity verification: Go to the Identity Management webpage and (re)set your personal security questions and permanent password, which will also (re)set your Eservices password.
  • If you have never received a white PassPhrase card:
    • Lost your password?
    • Want to change your password? To reset—
      1. Go to the Eservices Management website and log in through NetBadge.
      2. Click Account Management.
      3. Select Change your Eservices password and follow the instructions for authentication and password resetting. You will need to know your old password in order to do this.

UVa Exchange Service

UVa’s centralized calendar system for employees, which integrates with email, mobile devices, and SharePoint

UVa Gmail

UVa student and alumni email provider
  • If you access your UVa Gmail account online via the UVa Email Switchboard: Change one of your passwords associated with NetBadge.
  • If you access your UVa Gmail account via an email program on your computer or on a mobile device: Use the appropriate IMAP/POP settings.

Home Directory Service

Online file storage for backup copies of your important academic files, and access to Web publishing

“Permanent” Password

For faculty, staff, and students who have gone through in-person identity verification (all students who entered after Fall 2009 have done this)

Go to the Identity Management webpage and (re)set your personal security questions and permanent password.

Proxy Server

For accessing restricted resources (such as library journals and Software Central downloads) remotely/from off-Grounds

From Proxy Server Account Management, choose your login method and then you may change your password.

SharePoint

Microsoft portal for document management and collaboration online

Change your Eservices password.

Student Information System (SIS)

UVa’s online system for applications to the University; the official course catalog; course enrollment; grades; official and unofficial transcript requests; and financial aid information and tuition payment

“Temporary” Password

Only for students who entered after Fall 2009 (not Summer 2009 or any other term)

UVaCollab

Course management, online collaborations, and personal file storage through My Workspace
  • If you log into UVaCollab using NetBadge: Change one of your passwords associated with NetBadge.
  • If you log into UVaCollab using an external, non-UVa account (the “Other Login” option): Go to UVaCollab Lost Passwords.

UVa Hive

Provides virtualized access to licensed, specialized software

Change your Eservices password.

UVaAnywhere & UVaAnywhere-Lite (VPN)

For accessing restricted resources (such as library journals and Software Central downloads) remotely as if on the UVa network

Download a new personal digital certificate.
How to Change Your Password for Other Computing Accounts
Computing Account/What It’s For How to Retrieve or Change Your Password

Faculty Web Server

For faculty.virginia.edu websites
  • If you use SFTP (secure FTP) or secure logins to manage: Follow the procedure outlined above to change your blue.unix password.
  • If you use Home Directory, map network drive, or Connect to Server to make an SMB connection to the site: Follow the procedure outlined above to change your Eservices password.

Independent Organizations Web Server

For indorgs.virginia.edu websites
  • If you use SFTP (secure FTP) or secure logins to manage: Follow the procedure outlined above to change your blue.unix password.
  • If you use Home Directory, map network drive, or Connect to Server to make an SMB connection to the site: Follow the procedure outlined above to change your Eservices password.

Integrated System

UVa’s Human Resources website for employee self-service (e.g., viewing payslips and W-2s)

See the “How Do I?” section of the Integrated System website.

interface.admin.virginia.edu
(also known as isp-ods.admin.virginia.edu)

Internal file transfer host for Integrated System.

Email Enterprise Systems Group at esystems@virginia.edu

MySQL Servers

For dbm1/dbm2 (Web-enabled database hosting)

people.virginia.edu

For personal websites at people.virginia.edu (the URL will always have a tilde (~) followed by your computing ID, e.g., people.virginia.edu/~mst3k)

Change your blue.unix password.

Research Computing Systems

For computation/memory intensive research-related programs on the high-performance computing clusters

Change your blue.unix password.

Student Council Web Server

For student organization (CIO) websites

Email your password change request to scs-admin@virginia.edu.

VPN for Oracle

(Integrated System)

Log into the Cisco VPN client prior to making connections to the Integrated System

Use the VPN for Oracle Password Management page.

www.virginia.edu websites

For www.virginia.edu websites
  • If you use SFTP (secure FTP) or secure logins to manage: Follow the procedure outlined above to change your blue.unix password.
  • If you use Home Directory, map network drive, or Connect to Server to make an SMB connection to the site: Follow the procedure outlined above to change your Eservices password.

web.virginia.edu & fusion.web.virginia.edu websites

For hosting of ASP/.NET/ColdFusion Web applications and sites using Microsoft server technologies

Change your Eservices password or email itc-microsystems@virginia.edu.

  Page Updated: 2012-03-16

Standards & Policy

University of Virginia
Information Technology Services
2015 Ivy Road
P.O. Box 400324
Charlottesville, Virginia, 22904-4324 USA

UVa Help Desk: 434-924-HELP (434-924-4357) • 4help@virginia.edu

Page Updated: 2012-03-16; © 2012 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology Services (ITS) website is provided as a public service with the understanding that ITS makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.